PRIVACY POLICY

Effective Date: February 24, 2026
Last Updated: February 24, 2026

Otter Squad is a DBA of Ortiz Plumbing & Drain Cleaning (“Company,” “we,” “our,” or “us”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit https://ottersquad.com (the “Website”) or use our services (the “Services”).

By using our Website or Services, you agree to this Privacy Policy.

1. Information We Collect

A. Personal Information You Provide

We may collect the following information when you submit forms, request service, or make payments:

• Full name

• Email address

• Phone number

• Service address

• Billing address

• Payment information

• Any additional information you provide

B. Payment Information

Payments are processed through third-party secure payment processors. We do not store full credit card numbers on our servers. Payment processors are responsible for handling your payment data securely in compliance with PCI-DSS standards.

C. Automatically Collected Information

When you visit our Website, we may collect:

• IP address

• Browser type

• Device type

• Pages viewed

• Date/time of visit

• Referral source

D. Cookies & Tracking Technologies

We use:

• Google Analytics

• Advertising pixels (such as Google Ads or similar platforms)

These tools collect data to analyze website traffic and measure advertising performance.

You can opt out of Google Analytics by visiting:
https://tools.google.com/dlpage/gaoptout

You can control cookies in your browser settings.

2. How We Use Your Information

We use collected information to:

• Provide plumbing and drain cleaning services

• Process payments

• Schedule appointments

• Communicate with you

• Improve website functionality

• Run advertising campaigns

• Comply with legal obligations

3. Sharing of Information

We do not sell your personal information.

We may share information with:

• Payment processors

• Website hosting providers

• Marketing and advertising partners

• Analytics providers

• Legal authorities when required by law

All service providers are contractually obligated to protect your information.

4. Data Retention

We retain customer records as necessary for:

• Service history

• Tax and accounting compliance

• Legal obligations

5. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information. However, no online system is 100% secure.

6. Children’s Privacy

Our Services are not directed to individuals under 18. We do not knowingly collect personal data from minors.

7. Your Privacy Rights

Depending on your state or country of residence, you may have the right to:

• Request access to your personal data

• Request correction

• Request deletion

• Opt out of marketing communications

To exercise your rights, email:
alfredo@ottersquad.com

8. Third-Party Links

Our Website may link to external websites. We are not responsible for their privacy practices.

9. Changes to This Policy

We may update this Privacy Policy periodically. Updates will be posted with a revised date.

10. Contact Us

Ortiz Plumbing & Drain Cleaning
DBA: Otter Squad
Email: alfredo@ottersquad.com
Website: https://ottersquad.com