Your Friendly East Bay Plumbing Experts

Family-owned, expert service, treating you like part of the squad.

About Us

At Otter Squad Plumbing & Drain, we believe great service starts with treating people like family. With years of hands-on experience, our licensed team is known for fast response times, expert workmanship, and honest advice.

Why Join the Otter Squad VIP?

Local & Family Oriented

Rooted in the East Bay, built on trust and family issues.

 

Fast & Reliable Response

Plumbing problems don't wait - neither do we.

Experienced & Certified

Licensed, insured, and ready to handle it all - the right way.

Our Services

Satisfied Clients has spoken!

4.8
Based on 71 reviews
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Brad Byrns
01:02 22 Jan 25
I had Ortiz’s plumbing instal an ice maker to my water line. Who knew how complicated this could be! They were professional and on time. Communication was excellent and I couldn’t be happier with the end result. I would definitely recommend!
Hank Sullivan
17:22 16 Jan 25
Claudette Granata
21:18 11 Jan 25
Ortiz Family Plumbing is HONEST! They will give you a complete assessment for what your property truly needs. I am also extremely impressed by Mr. Alfredo Ortiz’s daughter who was not only professional and kind, but extremely knowledgeable about about her family’s business. Both Alethia & her father reached out to me just to inquire about my very elderly father. They answered important questions for me and gave me information of the process on forms & certificates as well as whom to call should there be any problems. In addition to that, Alethia even called me to ask how my ill father was doing another week later! I can say I have dealt with other plumbers who claim there years of experience should be reassuring but sadly it was not reflected in any of the process. I believe Ortiz plumbing will do your job, honestly, professionally and take a genuine interest in their customers!
Imad Sawaya
00:43 10 Jan 25
We had a leak emergency and they responded quickly. Anthony, the plumber they sent us, was very professional and friendly. He answered all of our questions earnestly and he did a good job fixing the leak.
Stephen Lee
20:40 07 Jan 25
We are very satisfied with the whole experience of replacing the water box, raising the location of the water and drainage lines to the height necessary to connect properly to the new All in One washer dryer. The work was increased by the need to replace the water main shut off with a ball valve. It was made more complicated and delayed by having to notify the HOA manager to shut off the water main of the condo section. Overall everything got worked out and the whole work was completed over two days as scheduled.All the workers were professional, warm and courteous. Special mention to Anthony and Andrew for beyond and above services. Also to Alfredo Ortiz for overseeing the whole process and providing clear information. We gladly recommend Otter Squad and will use the service again.
Rob Bennett
18:54 03 Jan 25
Our water heater went out.We worked with Ortiz in the past and they received the first call.Great communication. Picked up the phone right away 8:30 at night and confirmed a next day appointment.Showed up 9:00 am.Explained the replacement water heater type and cost of installation by 9:30 am.The job was finished by noon. They took the old water heater and cleaned up the working area.Ortiz is highly recommended.Thank you.
Mary Robertson
21:37 31 Oct 24
We had Otter Squad come out to check our pipes and plumbing after living in our house 35+ years. I was delighted to meet Alfredo, the owner. He is very knowledgeable with 30+ years of experience and a well trained crew. On the day of my visit I received an email with a short video introducing who and when they would be arriving. Alfredo, Anthony and Andrew arrived and quickly put down tarps to cover walk areas as well as wore shoe coverings. They went under my house, checked out all the pipes, toilets, sinks, washing machine, water heater, even the sewer line. They were very thorough, even took pictures. I HIGHLY recommend Alfredo and Otter Squad if you need any pipe or plumbing work done.
David Jimison
17:13 06 Jun 24
We have used Ortiz plumbing for several projects/problems. They have always been quick to come out, and very thorough in their work. Would recommend.
Pratik Zingade
01:28 04 Jun 24
Alfredo and Mark came to help me figure out the issues with my clogged toilet and helped me understand the problem. Turned out it was time to use a new one and glad I replaced my toilet bowl, they did a clean and professional job.
T-Marie S
17:42 31 May 24
They were great at figuring out the problem right away.
K S
19:24 29 May 24
We had a water leaking from the main water line. Fast and good service.
Aaron Lao
21:12 15 May 24
Kim O
21:29 09 May 24
Ortiz worked on our master bathroom remodel and did a wonderful job. They updated the old original plumbing and new bathroom redesign ensuring everything was correctly fitted. I appreciated the attention to detail and their professionalism throughout the process. Would certainly recommend.
Charles Beckman
23:05 06 May 24
Alfredo and Mark arrived on time and very professional. Assessed the issue and quoted which I accepted. Started work immediately and resolved the problem. We prefer to deal locally and Alfredo lives just blocks away. Very happy with Otter Squad and strongly recommend using them for any needs you might have.
Annie Sarkar
22:16 20 Apr 24
5 Stars! I had an emergency in Pleasanton at home and called Otter Squad at 8 in the night, the owner and his son came within 30 mins and stabilized the situation so that flooding would not occur, then came back the next day and worked on fixing the pipes and machines. Quick efficient service, polite and reliable people, have saved their number for plumbing issues at home! Thank you Otter Squad!
911 Hazmat Cleanup
23:42 22 Mar 24
We called Ortiz plumbing last minute once we found out that a pipe was broken and we needed it fixed within a couple hours. Ortiz plumbing was able to come within the hour and gave us a great price and fixed the pipe fast and efficient! We highly recommend Ortiz plumbing! Thank you for helping us out.
Jon Hiestand
18:41 22 Mar 24
We had a great experience! Very fast response on service, we have toilets that have not worked correctly since moving into our building and after multiple different plumbers unclogging we finally had this team run a camera and show us where the real problems can be. Everyone on the team was very friendly and willing to involve us in the process.

Get Your Coupon Now!

$1000 OFF

on Repipe or Sewer Line Replacement.
T&Cs apply. Call us for details.

$100 OFF

Any Plumbing Service! T&Cs apply.
Minimum service amount required.

$250 OFF

on Water Heater Installation. Valid on
standard water heater installations.

Emergencу? No Problem.

Overflowing sink? Burst pipe? We’re
available and on call 24/7 for your plumbing emergencies.
Contact us today!

510-902-4148

alethea@ottersquad.com

Proudly serving East Bay

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